How inquiry information is handled.

Star Micronics collects the information you choose to provide through forms, email links, and quote communications. This may include your name, company, work email, phone number, project description, drawings or file references mentioned in the message, machine or tooling requirements, delivery targets, and documentation needs. We use this information to respond to the request, clarify technical or commercial scope, prepare quotation material, coordinate documentation expectations, and maintain a practical record for repeat supply support.

We may also collect routine technical information generated when you visit the website, such as browser type, general location derived from network data, referring page, and pages viewed. This information helps us maintain the site, understand which resources are useful, and detect misuse. We do not ask for consumer payment details through the website inquiry forms, and you should not submit sensitive personal information that is unrelated to a manufacturing supply request.

Information may be shared with internal staff, service providers who help operate the website, and suppliers or logistics partners when that sharing is necessary to evaluate or fulfill a quote request. When technical files or controlled documents are involved, you should identify any confidentiality, export, or customer-specific handling requirements before sending them. We take reasonable steps to restrict access to inquiry information, but no website or email transmission can be guaranteed to be completely secure.

You may contact us to request correction or deletion of business contact information where retention is no longer required for quotation history, legal compliance, dispute handling, or legitimate supply records. We may update this policy as website practices change. The version posted on this page applies to future website use and quote inquiries after publication.

For quote continuity, routine business records may be retained with the relevant project, line item, or reorder file. Those records help us understand prior substitute decisions, document expectations, packaging notes, and delivery commitments when your team sends a repeat request. If you need a special handling rule for a file or contact record, state it in the inquiry so it can be routed appropriately.